Contact
The one inbox Le Stanze di Ottaviano uses, what to put in a message so it gets answered fast, and the requests we have to turn down.
This is where you get in touch with the people behind Le Stanze di Ottaviano. We keep the process simple on purpose: a single address for everything to do with our the subject coverage, and a few notes below on how to make a message easy to reply to.
One address for everything. It reaches a person, not a ticket queue.
Write to the same address. We answer commercial enquiries slowly and decline most of them, which is worth knowing before you spend time on a proposal.
The person who replies is one of the named writers, not a support agent reading from a script. That is slower at busy times and better every other way.
Some requests we simply cannot take. Chasing a company on your behalf, fixing an account we never issued, or ruling on a situation only you can see all fall outside what a publisher does. Le Stanze di Ottaviano covers the subject in general, and the legal notice marks the boundary.
Most messages get an answer within two working days. Longer questions take longer, and when something needs checking before we can give a straight answer we would rather be slow than wrong.
A precise message earns a precise reply, often the same day. A vague one waits while we write back to ask what you meant.
Point at the error rather than describing it in general, and we will deal with it fast. The mechanics, including when a change gets a dated note, live in the editorial policy.
